Expert Reports

  • Social Login 101: Everything You Need to Know About the Future of Consumer Identity

    15 September 2014

    A recent survey found that 30% of marketers plan to implement social login in 2015¹. What’s more, it is predicted that by 2016, 50% of new customer identities in retail will be based on social network profiles².

    In today’s multi-channel environment and with the increasing deluge of consumer data, it is difficult for brands to get an accurate view of customers. However, brands using social login can acquire permission-based access to first-party identity data that can provide a cross-channel understanding of consumers’ interests, actions and behaviours.

    In this extensive expert report, social networks are examined as key identity providers, and social login trends, best practices and case studies are shared to illustrate how social login can be used to streamline the registration process, collect permission-based customer insights, and much more.

    Download this free report now.

    ¹ Forrester

    ² Gartner

    Whitepaper
    Sponsored by: Gigya
    - - - - -
  • The Empowered Digital Customer – How Are CMOs Stepping Up To The Challenge?

    10 September 2014

    As part of IBM’s Global C-Suite study, 524 CMOs were interviewed, revealing their current challenges and future plans. With two-thirds admitting they were not ready to cope with social media, and 82% under-prepared with the continuing data explosion, the study exposed some must see marketing insights.

    The report compares 2011’s study to 2013, and in doing so defines the trends found in the evolving marketing landscape. As CMOs have increasingly more say in developing business strategy, this gives further indication of how we can expect to see organisations adapt over the next few years.

    With statistics and firsthand accounts, top CMOs are split into three distinct groups, and discuss their next steps. Download the report to discover which category your marketing team and organisation is in, and what strategies the industry as a whole is deploying.

    Whitepaper
    Sponsored by: IBM
    - - - - -
  • Magic vs Logic - Enabling Calculated Risks

    08 September 2014

    In a Brand Republic and Ohal survey, a surprising 41% of marketers ranked “how to measure success” as the least important consideration when planning a campaign.

    As the proliferation of marketing channels grows, so does the propensity to produce data and insights. This leaves marketers under even more pressure to deliver measurable audience engagement and return on investment. Marketers are now more than ever balancing advertising based on gut instinct, experience and the ‘magic’ it creates with consumers with advertising based on the insights that data gives. 

    But, how can this be achieved without monitoring what works? Clear KPIs can give confidence and open the door to taking calculated risks in future campaigns. This is the logic that underpins the creative magic. 

    Employing marketing effectiveness tools to review previous campaigns and assess future marketing decisions can minimise uncertainty. 

    In this expert report, we review the current marketing landscape and illustrate how logical thinking can support magical campaigns.

    Download your free copy here.

    Whitepaper
    Sponsored by: Ohal
    - - - - -
  • Programmatic Advertising – Six Key Trends That Marketers Need To Understand

    08 September 2014

    25% of digital video advertising is currently sold via programmatic means, and this is anticipated to rise to 70% in the next three years. By 2017, programmatic advertising will account for more than half of all digital advertising transactions.

    Starting out as an efficient way to sell off remnant digital inventory, programmatic has continuously evolved. From facilitating real-time bidding for online impressions, it now encompasses managing and optimising customer engagement in a multi-channel environment.

    As audiences fragment across channels and devices, programmatic advertising is increasingly becoming a necessary investment for brands and their marketers. The result, with correct implementation and segmentation, is precise and bespoke delivery of marketing content.

    Download this expert report to discover the 6 key trends to follow in order to understand customers in the programmatic marketing space.

    Whitepaper
    Sponsored by: VisualDNA
    * * * * *
  • Trust Economy: What is the Real Value of Online Reviews?

    12 August 2014

    77% of consumers consult online reviews before buying, and 63% are more likely to buy from a website that posts customer feedback. Trust is a powerful thing.

    Customers are increasingly gaining a greater voice, which collectively can make or break brands. However, with openness and integrity brands can harness this feedback to help them acquire more customers, identify opportunities for improvement and gain a better understanding of what their customers want and value. 

    This is increasingly pertinent as brands go digital or online, where reviews validate their service quality and focus on the customer. 

    In this expert report, we leveraged  research commissioned by Trustpilot of over 2000 consumers, as well as a new study conducted by Brand Republic to answer the question: What is the real value of online reviews?

    Download the report for case studies, top tips and insights.

    Whitepaper
    Sponsored by: Trustpilot
    - - - - -
  • Reaching The Inbox: Improving Your Campaign's Deliverability

    12 August 2014

    Research has shown that 67% of participants have problems delivering email, and with 87% of UK businesses using email for marketing communications this is a key concern¹.

    Marketers spend days re-wording and re-jigging campaigns to create the perfect message for their target audience. However, once the email has gone out, all too often incoming leads fall short against targets and the campaign underperforms.

    What can be done to improve email conversions?

    This Advisory Note delves into why it is getting harder to reach customers and what can be done to optimise the amount of people engaging with your campaigns. 

    Download the Email Advisory Note now to find out how you can increase your ROI to make your data work as hard as you are.

    ¹ Experian Data Quality Global Research 2014

    Whitepaper
    Sponsored by: Experian Data
    - - - - -
  • 7 Ways To Save On Paid Search

    11 August 2014

    Paid search in the UK is worth over £4 billion and growing at more than 10% a year, however, it is estimated that up to 25% of investment might be wasted¹.

    In the present economic climate, it is more crucial than ever for online retailers to pay close attention to their paid search programmes.

    In 7 key steps, this expert report provides some suggestions on how to conserve ad spend while still maintaining high conversion rates and exceeding your profitability goals.

    Top tips include:

    - Effective ad copy usage
    - Smart “entry bids”
    - Keyword mapping

    Plus much more.

    ¹ EConsultancy: UK paid search market worth more than £4bn report

    Whitepaper
    Sponsored by: ChannelAdvisor
    - - - - -
  • Technology for Marketers: Are You Engaging Effectively?

    23 July 2014

    The year 2013 saw a 50% increase in web traffic from mobiles and tablets. Brands are quickly adapting to this trend, and over the next three years are predicted to spend 50% more on their digital and mobile tech.¹

    It's clear that marketing and technology are becoming intertwined, and the roles in an organisation increasingly blurred. As such, solution providers must start appealing to this IT marketer hybrid.

    Some companies, such as Google and Apple, deliver a clear market-focused explanation of their solutions, however, many other organisations are falling short. With purchasing decisions moving to the domain of marketers, technology companies must start speaking their language.

    Brand Republic and Ruder Finn surveyed decision-makers in medium and large enterprises, and revealed both the mistakes and what works when communicating a technology solution to them. The report contains statistics, expert commentary and examples of what brands really want to hear.

    ¹ Cisco Visual Networking Index

    Whitepaper
    Sponsored by: Rudderfin
    - - - - -
  • Brand Experience, Multichannel Personalisation & Marketing Automation - Making it Work For You

    22 July 2014

    The necessity for brands to communicate with their customers through highly targeted and personalised messages is now fundamental to ‘good’ marketing. 

    However in this multi-channel era, the average customer journey and buying cycle is becoming increasingly difficult to define. Therefore, marketing automation is now more important than ever in order for brands to effectively deliver a truly customer centric marketing strategy. 

    To quote Forrester Research, “marketing automation captures buyer behaviour - the greatest untapped asset marketers have.”¹

    Download this white paper for 10 top tips to ensure your marketing automation platform becomes one of the best investments you’ll ever make. 

    ¹ The New Physics Of Lead-To-Revenue Management (Forrester, 2013)

    Whitepaper
    Sponsored by: RedEye
    - - - - -
  • Shape Up Your Google Shopping Campaigns - Countdown to August

    15 July 2014

    When Google Shopping was optionally introduced, advertisers saw:

    - Ad spend decrease by 29.7% 
    - Conversion rates increase by 15.8%
    - ROAS increase by 25%
    - And revenue rise by 34%¹.

    Now, the transition is mandatory and fast approaching – the end of August. It's crucial for retailers to prepare. The move will provide better ways to promote products and more detailed insight into customer behaviour. But these changes will require some adjustments.

    If you’re unsure of what’s changing with Google’s Shopping campaigns, take a look at this roadmap infographic, featuring week-by-week instructions with everything retailers should do to ease the transition.

    Download to find out:
    - Important deadlines
    - Crucial tips
    - Helpful tools
    - And more

    ¹ Google Shopping Campaigns Performance Report from CPC Strategy (Q1 2014)

    Whitepaper
    Sponsored by: ChannelAdvisor
    - - - - -