6 Steps To Social Media Customer Services Success
06 September 2013
“50% of consumers are already using social media to reach out for customer service and 74% think it will become a major channel in the future.”
The rise of the social customer has meant that brands can no longer ignore the need to offer customer service in social spaces. The customer is now in charge and social offers them a space to talk about your brand publicly. How you manage your response is key to your brand’s reputation in the future.
NixonMcInnes have been instrumental in setting up social customer service initiatives and providing strategic support for a number of large organisations, including Barclays, FirstGroup and the Foreign and Commonwealth Office.
This expert report provides insights and a solid, strategic approach for setting up and evolving your social customer service initiative through to maturity.
Download your free copy here.